Haines Eason's Blog Posts

Bumblebee CEO Hexi Xiao speaks at ChannelCon 2026 in San Diego
By Haines Eason / Sep 25, 2026

The Hardest Part of AI Automation May Be Knowing What Not to Automate

How do you decide which business processes to automate with AI?
Nicole McCall, of FieldGuide IT, speaks at GTIA ChannelCon 2026.
By Haines Eason / Sep 17, 2026

When AI Has the Answer, Judgment Becomes the MSP’s Job

Quick Answer: AI has made technical answers available in seconds, so an MSP's value now comes from judgment, not information. At ChannelCon 2026, FieldGuide IT co-founder Nicole McCall explained that MSPs succeed by applying what AI cannot: A client's systems, history and risk tolerance. The role shifts from encyclopedia to judge.
Man doing calculations in front of a computer screen
By Haines Eason / Nov 25, 2025

Turning Cyber Chaos Into Cash Flow

IT service providers (ITSPs) are staring into the storm. Small and midsize businesses, once..

By Haines Eason / Oct 28, 2025

The Human Fix for a Broken Cybersecurity Market

The cybersecurity market’s growth curve looks enviable on paper. North America’s managed security..

By Haines Eason / Oct 21, 2025

Cybersecurity’s Main Street Problem: The Small Business Disconnect

Ann Westerheim is blunt about the disconnect she sees every day. As founder of Ekaru, a..

When Boom Hits: A Battle-Tested Blueprint for Cyber Resilience

Cyberattacks aren’t a possibility—they’re a certainty. The real question is what happens next. At ..

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Stop Wasting Events: Channel Pros Share the Playbook

With social platforms splintering and digital feeds growing louder, face-to-face conversations are..

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Finding the Right-Fit Vendor Partner Program

Panel sessions about vendor partners often risk turning into therapy sessions about how bad some..

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Want Your ITSP to Capture Market Share Fast? Ensure You Have Women in Leadership

Representation is not charity and inclusion is not optional. According to the GTIA North America..

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Data as the Foundation: Leveraging AI While Maintaining a Solid Cybersecurity Footing

The right data insights at the right time—every marketer out there will tell you these are the key..

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Lead with Humanity, Scale with Intelligence

While the ChannelCon 2025 Channel Visionaries Power Panel was meant to explore the leading..

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Advancing the Tech Industry Through Deep Human Connection

Matt Lee is tough to summarize. He obtained his stockbroker’s license at 19, worked in financial..

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