The GTIA Blog

Discover how MSPs can develop an AI strategy to stay ahead of industry trends, gain a competitive edge and position themselves as innovative, forward-thinking service providers.

Developing an AI Strategy: Use Cases, Challenges and Best Practices

Artificial intelligence (AI) is transforming how we interact with technology and how..

Want to enter the metaverse? Learn how it works and how you can navigate and interact with others.

How Does the Metaverse Work?

The metaverse has gained significant hype over the last couple of years as the next big thing. The..

How we use AI applications can invite public scrutiny - particularly when it comes to ethics.

11 Common Ethical Issues in Artificial Intelligence

Artificial intelligence (AI) provides many new and exciting capabilities. We see AI in our daily..

Project managers fill a valuable role as the voice of the client to the MSP and the voice of the MSP to the client.

What It's Like to Be an IT Project Manager for a MSP

Wondering if you’ve got what it takes to be a project manager for a managed service provider (MSP)?..

Not everyone has what it takes to work in sales for a MSP, but those who do have lots of reasons to love their job.

What It's Like to Be a Salesperson for a MSP

A great managed services salesperson is one part rainmaker and one part business superhero. A great..

Help your clients build the resilience they need to withstand tough times.

How to Talk to Clients About Risk

No one goes into business with the expectation of having it fail. Despite our aspirations, risk is..

Profitability, prioritization and partner management are keys to improved MSP/vendor business relationships.

3 Ways Tech Vendors Can Improve Collaboration with MSP Partners

About nine of 10 IT firms consider good vendor partnerships either “critical” or “important” to..

The cyber skills gap is a challenge for MSPs--but an opportunity too. Look beyond traditional talent pools, reward development and recognize creativity.

Securing the Future: How MSPs can Close Their Cybersecurity Skills Gap

Data breaches can cause significant financial and reputational damage in our digitally connected..

Customers want providers to have real-time insights into cyber threats encompassing ransomware, social engineering, malware releases and other attacks.

State of Cybersecurity 2024: Filling Skills Gap Should Be Priority for MSPs

Ten days. That’s how long the computer systems were down at MGM Resorts in Las Vegas recently after..

The world needs more cybersecurity specialists - and the pay is good. But that's not why successful cyber pros do the job.

What It's Like To Be a Cybersecurity Specialist for a MSP

Despite the best efforts of antivirus software makers, firewall manufacturers, threat researchers..

Most business don't know what they don't know about cybersecurity. Enter MSPs to the rescue.

Cybersecurity Is a Balancing Act for Customers and a Huge Opportunity for MSPs

Surprisingly, cybersecurity is not always a top priority for end customers—they tend to prioritize..

Triumph Over Adversity: You're Not Alone

In both our work and personal realities, life presents each of us with various challenges, from..

Cybersecurity should be a critical component of every business and using standards and best practices can be a solid a value proposition for MSPs.

10 Reasons MSPs Should Enhance Their Cybersecurity Controls

In today’s digital age, cybersecurity is now a critical component of every business, including..

Compliance is a key component to doing business today, but getting customers to understand it and buy into it can be a challenge for MSPs.

5 Tips to Turn Compliance Into a Revenue Stream for MSPs

Compliance as a service (CaaS) has become an important topic for MSPs today and affects both small..

If solving puzzles, helping people and continually learning marketable skills is your thing, consider an IT technician career.

What It's Like to Do Tech Support for a MSP

For Luis Chirino, working as a technician at an IT services company has been a great way to make a..

Do you know which tech trends you should be looking out for in 2023? Here are the top emerging trends in information technology for 2023.

13 Emerging Trends in Information Technology for 2023

Every year, new technologies emerge that provide innovative approaches to business challenges and..

Learn 7 best practices--and the order for applying them--to foster long-term partnerships that satisfy clients and grow business.

7 Best Practices for MSPs to Build Relationships After Closing the Sale

Many MSPs consider selling the hardest part of building client relationships, but fostering a..

As IT environments get more virtual and more complicated--and customers expect more--MSPs need to ensure they're agile and evolving to meet changing market dynamics.

Cybersecurity, Automation, SaaS Are Key to MSP Success in 2024 and Beyond

We’re nearing the end of 2023, but some MSPs still treat their business like it’s 2013—reluctant to..

Learn the potential of decentralized technologies, blockchain and beyond, in revolutionizing digital identity and why it matters in today's interconnected world.

What Is Digital Identity and Why It Matters

Digital identity has become a crucial part of our everyday lives, shaping how we interact and..

Learn about what a neural network is, what it does and how it works.

What Is a Neural Network?

As artificial intelligence (AI) has become a hot topic of conversation in information technology..