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GTIA On Location headed to Indianapolis for CMIT Connect Live! 2026, where CMIT Solutions franchise owners came together to celebrate 30 years of growth, recognize their top performers and dig into what AI means for the next chapter of managed services. From a $160 million success story to award winners redefining service delivery and marketing, the conversations made one thing clear: Culture and community are what turn strategy into growth.
Below is a roundup of key moments and featured videos worth your time.
What Were IT Service Providers Talking About?
- Why cybersecurity will drive near-term growth, but managed intelligence will separate the leaders from the rest within the next 24 to 36 months
- How a sales and marketing playbook, not referrals alone, took CMIT from $65 million to more than $160 million
- Why the next generation of MSP owners needs a sales and marketing background as much as technical expertise
- How compliance services like CMMC are becoming a growth engine, and why peer support makes a daunting topic approachable
- What makes a great service delivery leader: Customer advocacy backed by operational discipline and a strong team
- Why authentic storytelling on social media builds trust with prospects before the first meeting
- How MSPs are working to show up in AI-generated recommendations as buyers change the way they search
Featured Videos to Watch
How CMIT Grew to $160M and What's Next for Managed Services
Roger Lewis, CEO of CMIT Solutions, joins GTIA's Dan Wensley to reflect on CMIT's 30-year evolution from a neighborhood computer services business to a $160 million-plus managed services organization. Lewis shares how a focus on sales and marketing accelerated CMIT's growth to $100 million in under three years, why managed intelligence providers will lead the industry's next phase and why he believes culture eats strategy for breakfast. He also looks ahead to CMIT's participation in GTIA's Managed Intelligence Alliance.
Leading with Service: Inside Jen Fortunato's Award-Winning Approach
Jen Fortunato, CTO of CMIT Solutions of Upper Chesapeake and Columbia and CMIT's 2026 Service Delivery Excellence Award winner, shares what earned her this year's recognition, from achieving her CMMC Registered Practitioner certification to guiding fellow franchises through their first compliance projects, all while growing her family. Her take on service delivery: Advocate for the customer, maintain operational discipline and build a team that works as one.
The Couple Behind CMIT's Marketing Excellence Award
Elizabeth and John Boyette, owners of CMIT Solutions franchises in South Carolina and 2026 Marketing Excellence Award winners, join GTIA's Stacy Whitley to share how they moved beyond an overreliance on referrals by committing budget and time to marketing. The Boyettes talk about posting consistently on social media, winning the Great American AI Bake-Off with fellow Greenville MSPs and treating prospects like clients before they sign. Elizabeth's advice for MSPs starting from scratch: Be yourself, connect on LinkedIn and celebrate your peers.
Watch the Full Playlist
These videos are just a sampling of the conversations GTIA captured in Indianapolis. The full playlist includes additional interviews and moments from across CMIT Connect Live! 2026.
Explore the complete GTIA On Location at CMIT Connect Live! 2026 playlist.
Keep the Conversation Going
GTIA On Location continues to bring the channel's most important conversations directly to the community—wherever the industry gathers next. Subscribe to the GTIA YouTube channel and follow along to stay connected with the voices shaping what's ahead.