Brook Lee's Blog Posts

Woman sitting at a computer
By Brook Lee / Aug 5, 2025

The Secret Weapon for Your ITSP? (Hint: It’s Not Just Another Toolset)

We are living in some interesting times, my friends. The world might be doing backflips—politics, AI, pineapple on pizza debates—but through it all, one thing remains true: IT service providers (ITSPs) keep moving. Tickets still pile up, alerts still ping at 2:00 am, and your business still needs the right people to make it all work.
Two women having a close conversation.
By Brook Lee / Apr 1, 2025

The Art of Being Uncomfortable: Calculated Risks Are Fuel for Personal Growth

The channel space we work in is tight-knit—everyone knows everyone. We see the same faces over and over at events, and people are always shifting roles, hopping from one company to the next.
Mentorships shouldn't be one-way streets. Everyone should benefit through more collaborative discussions, strategies.
By Brook Lee / Aug 15, 2024

From Mentorship to Partnership: Evolving and Challenging the Status Quo

First rule of Mentor Club is you don’t talk about Mentor Club. Second rule, you don’t call it..