2026 - 2027

GTIA ITSP Interest Group Series

 Margin, Mayhem & Mindset
Presented by the GTIA ITSP Interest Group

Running a managed services business right now means making hard calls with incomplete information. Margins are tighter than they were. Hiring is harder than it should be. And most owners are carrying more of it alone than they'd admit out loud.

This series is five honest conversations about exactly that, led by Hank Dallam and Daniel Mitchell, two MSP owners living it rather than consultants describing it from the outside. No pitches, no vendor agendas, no theory. Just operators talking straight about what's working, what isn't, and what they'd do differently.

55 minutes, the second Tuesday of the month, and you leave with something you can use: a framework, a benchmark, or real peer data you can put in front of your team.

 

North America ITSP | Episode 2: Getting Out of Reactive Mode North America ITSP | Episode 3: Margin Compression North America ITSP | Episode 4: Why You Can't Hire North America ITSP | Episode 5: From Cringe to Conversation North America ITSP | Episode 6: The Owner Trap

What you'll take away
Every session ends with something concrete — a framework, a benchmark, or real peer data you can put in front of your team. You'll also leave knowing you're not the only one dealing with it, which matters more than most people expect.

The sessions:
Getting Out of Reactive Mode — Tuesday, November 10, 2026
A 90-day operational reset for owners tired of fighting fires they built themselves.

Margin Compression — Tuesday, January 12, 2027
Two MSP CEOs on M365, NCE, and whether the model still works. With real gross margin numbers.

Why You Can't Hire — Tuesday, February 9, 2027
Wage inflation, offshore reality, and the retention problem hiding inside your hiring problem.

From Cringe to Conversation — Tuesday, March 9, 2027
The difficult conversations leaders avoid, and why avoiding them costs more.

The Owner Trap — Tuesday, April 13, 2027
What it actually feels like to run one of these businesses. Freedom, exit, or legacy — the three-year question.

Who it's for
MSP and IT service provider owners, founders, and senior leaders. You'll get the most from it if you're the person who makes the call when there's no good option. 

Contact Adam Proulx with any questions.