Rich Freeman's Blog Posts

Project managers fill a valuable role as the voice of the client to the MSP and the voice of the MSP to the client.

By Rich Freeman / Nov 14, 2023

What It's Like to Be an IT Project Manager for a MSP

Wondering if you’ve got what it takes to be a project manager for a managed service provider (MSP)? The answer depends on how much you like pets. Or at least one particular activity involving one particular pet, because you’ll be doing a lot of it.

Not everyone has what it takes to work in sales for a MSP, but those who do have lots of reasons to love their job.

By Rich Freeman / Nov 9, 2023

What It's Like to Be a Salesperson for a MSP

A great managed services salesperson is one part rainmaker and one part business superhero. A great IT provider works wonders for its clients. A great salesperson for that IT provider deserves a lot of credit.

The world needs more cybersecurity specialists - and the pay is good. But that's not why successful cyber pros do the job.

By Rich Freeman / Oct 24, 2023

What It's Like To Be a Cybersecurity Specialist for a MSP

Despite the best efforts of antivirus software makers, firewall manufacturers, threat researchers..

By Rich Freeman / Sep 28, 2023

What It's Like to Do Tech Support for a MSP

For Luis Chirino, working as a technician at an IT services company has been a great way to make a..

By Rich Freeman / Jun 22, 2023

Turning Cyber Insurance from Problem to Profit

Yes, cyber insurance is a hassle, but in the right hands it’s a valuable tool for protecting..